Effective Date: Apr 08, 2026
Applies to: All visitors and customers of twinedesigns.net
1. PURPOSE OF DATA COLLECTION
TwineDesigns collects personal information to:
- Process personalized metal sign orders
- Provide quality customer service
- Comply with legal obligations
- Improve user experience
Our Commitment: We collect only necessary information and protect your privacy according to the highest standards.
2. INFORMATION WE COLLECT
A. When Browsing Our Website
- Technical Information: IP address, device type, browser version
- Browsing Behavior: Pages viewed, time spent, click actions
- Location Data: City/state level (not precise address)
- Referral Sources: URLs that directed you to our site
B. When Creating Account/Placing Orders
- Contact Information: Name, email address, phone number
- Addresses: Shipping and billing addresses
- Order Details: Product selection, design requirements, personalization instructions
- Payment Information: Processed securely through Stripe/PayPal (see Section 4)
C. When Contacting Support
- Communication Records: Email, phone, chat transcripts
- Attachments: Design images, proofs, product photos
D. When Submitting Reviews/Feedback
- Public Content: Name, order ID, ratings, comments
3. HOW WE USE YOUR INFORMATION
Primary Purposes:
- Order Processing: Confirmation, personalization, payment, production, shipping
- Customer Support: Inquiry responses, complaint resolution, returns/exchanges
- Order Updates: Status notifications, design proofs, shipping information
- Service Improvement: Trend analysis and quality enhancement
Secondary Purposes:
- Legal Compliance: Meeting legal requirements, fraud detection
- Security: System protection and prevention of unauthorized activities
Important Note: We do not sell or rent your personal information to third parties for commercial purposes.
4. INFORMATION SHARING WITH PARTNERS
Payment Processors:
- Stripe, PayPal: Secure payment processing, PCI DSS compliant
- Information Shared: Encrypted payment data
- Storage: TwineDesigns does not store complete credit card information
Shipping Partners:
- USPS, UPS, FedEx: Package delivery
- Information Shared: Name, address, phone number
Technology Partners:
- Website Platform: Shopify/WordPress hosting and functionality
- Analytics: Google Analytics (anonymized data only)
- Customer Support: Ticket management and chat tools
Partner Requirements:
- Execute strict confidentiality agreements
- Use data only for agreed purposes
- Maintain high security standards
5. COOKIES AND TRACKING TECHNOLOGIES
Types of Cookies We Use:
Essential Cookies:
- Shopping cart, login, checkout functionality
- Cannot be disabled without affecting site features
Analytics Cookies:
- Google Analytics (anonymized data)
- Website performance measurement
- Can be declined in browser settings
Advertising Cookies:
- TwineDesigns remarketing only
- Not shared with unrelated third parties
Cookie Control Options:
- Browser settings configuration
- Website cookie consent banner
- Contact support for assistance
6. YOUR RIGHTS AND CHOICES
Access and Correction Rights:
- Request copies of your personal data
- Update/correct inaccurate information
- Contact: support@twinedesigns.net
Data Deletion Rights:
- Request data deletion after order completion and legal retention periods
- Limitations: Some data may be retained for legal, tax, or warranty obligations
- Process: We will confirm feasibility and provide timeline
Marketing Preferences:
- Unsubscribe from marketing emails anytime
- Use unsubscribe links in emails
- Contact support for preference changes
Additional Rights (Where Applicable):
- Data Portability: Request data in portable format
- Processing Restriction: Limit certain data processing
- Objection Rights: Object to specific data uses
7. DATA SECURITY MEASURES
Technical Safeguards:
- Encryption: HTTPS/SSL encryption for all data transmission
- Payment Security: PCI DSS compliant payment processing
- Access Controls: Restricted access to authorized personnel only
- Storage Security: Secure U.S.-based data centers
Organizational Safeguards:
- Regular security training for staff
- Incident response procedures
- Vendor security assessments
- Ongoing security monitoring
Important Limitation: While we implement industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security but commit to prompt notification of any significant breaches.
8. CHILDREN’S PRIVACY
- We do not knowingly collect information from children under 13 (COPPA compliance)
- If you believe a child has provided information, contact us immediately
- Parents/guardians can request removal of child’s information
- Verification: We may require proof of parental authority
9. DATA RETENTION PERIODS
Order and Account Data:
- Retention Period: Up to 7 years for tax and legal compliance
- After Retention: Data anonymized or securely deleted
- Exceptions: Warranty claims may extend retention as legally required
Support and Communication Data:
- Retention Period: Up to 5 years for quality assurance
- Purpose: Customer service improvement and fraud prevention
Website Analytics:
- Retention Period: 26 months (Google Analytics standard)
- Data Type: Anonymized usage statistics only
Note: Retention periods may be extended if required by law, ongoing legal proceedings, or unresolved customer issues.
10. LEGAL COMPLIANCE
Applicable Laws:
- Federal: COPPA, CAN-SPAM Act, relevant FTC regulations
- State: Nevada privacy laws, applicable state consumer protection laws
- International: GDPR (for EU customers), other applicable international regulations
Cross-Border Transfers:
- Data processed and stored in the United States
- Adequate protection measures for international customers
- Transfer safeguards comply with applicable laws
11. POLICY UPDATES
Notification Process:
- Minor Changes: Updated effective date on this page
- Material Changes: Email notification to affected customers
- Timeline: 30 days advance notice for significant changes
Version Control:
- Previous versions available upon request
- Change logs maintained for transparency
12. CONTACT INFORMATION
For Privacy Questions:
TwineDesigns Customer Support
Email: support@twinedesigns.net
Phone: +1 725-237-9105
Address: 266 Cordelia Cove Ave Unit 113, Henderson, Nevada 89011-5594, USA
Response Timeline:
- General Inquiries: Within 2 business days
- Data Requests: Within 30 days (may extend to 90 days for complex requests)
- Urgent Privacy Concerns: Within 24 hours
TwineDesigns – Transparency, Security, and Trust
We are committed to protecting your privacy while delivering exceptional personalized products and service.
Last Updated: Apr 08, 2026
Document Version: 2.0