Steel Fire Pit Grate – Wood Burning – Elevated Fire Grate – Modern Outdoor Firepit

Orders are generally shipped within 1-3 business days. Once your order is shipped, it might take up to 2-5 business days to arrive at your destination. We are pleased to offer Standard Shipping at a flat rate of $6.95 on all orders within the USA..

Order changes

Once your order has been confirmed, it can’t be modified or cancelled. If you’d wish to return a product, you’ve to start out the returns procedure once you’ve received the item.

Item not received

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If your item has been confirmed as lost or stolen, we will contact you to find a solution to the situation.

If your item still hasn’t been delivered within 25 business days, please contact us and we can launch an investigation.

*Please note: Once we pass your order to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

Return Policy

If you wish to return an item to TwineDesigns, please follow the instructions below within 30 days of delivery. Safely pack the things within the primary packaging that came with the merchandise. All products must be returned in the original condition. If the products received is broken, please contact Our Customer Service.Contact us for Returning Instructions:

Customer Support 24/7

Phone: +17252379105‬

Email:support@twinedesigns.net

Shipments must be pre-dispatched employing a traceable method like USPS or insured mail.

Please note: Customers has to pay a fee when returning the products to us. Shipping and handling charges and other fees are also included. We don’t accept cash payments on delivery. You would like to provide a legitimate tracking number when filling out the return form for your return to be processed successfully. Regular products are often returned for a refund, replacement, or a credit hold. Once the Execution Center has received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

Have any questions?

TwineDesigns Team is happy to help!

Email us at: support@twinedesigns.net

Refund Policy

We understand that there are times you’d possibly not like your product, which we offer a 30 days to return your product for a refund if it is unused and in excellent condition. If you’d wish to return your item, but you’ll be liable for paying the shipping back to us, so on urge refunded you’d wish to contact us at: support@twinedesigns.net before returning the item for return instructions.

Exchange

So on exchange a product please contact us at: support@twinedesigns.net which we’ll process the exchange

Defected

If you discover your order is flawed you’d wish to contact us at: support@twinedesigns.net with photos of the product (returning the item doesn’t needed) we’ll immediately send a replacement products

Not as described or wrong product

If you discover your order is flawed you’d wish to contact us at: support@twinedesigns.net with photos of the product, we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Products immediately

Change of mind

Change of Mind to us is not a vaild reason. Therefore we will no proceed with the refund process.

Please Note! Color or texture could even vary from photo

Cancel order

We usually process the orders immediately. Therefore if you’d wish to cancel your order please contact us immediately we will try our best to help you, or you’ll always return the order once you received.

*All refunds are becoming to be issued after receiving the returned product. It’s going to take up to 5 business days for the refunded amount to be reflected into your checking account. We always try hard to form our customers satisfaction.

Customer Support 24/7

Phone :+17252379105‬

Mail: support@twinedesigns.net